All custom jewelry + engagement rings are final sale, non-refundable. Payment for your stone is due up front before the setting process is started. Once a down payment is made for any stone, it is non-refundable.We provide hi res photos and videos of every stone prior to purchase, Please reach out if you need additional imagery before you make your purchase. We are not liable for the a stone if you decide you do not like after purchase.
All our white diamonds are graded on a color and clarity scale. We will provide you with the most accurate information about each stone but please familiarize yourself with the grading scale so you understand what each grade means. Once a down payment is made, it is non-refundable.
All our Natural White Diamonds are either GIA or EGL certified. You will receive the certificate for your stone upon the delivery of your ring. If you would like to see the certificates prior to purchase, please let us know and we can send over scanned copies of these.
All our Lab-Created White Diamonds are from The Diamond Foundry. These are 100% real diamonds, not synthetic. Lab-Created Diamonds come with a GCAL certificate (which is not a GIA certificate).
All stone certificates will be mailed to you upon completion of the ring.
Rose Cut Diamonds aren’t always certified, but we will note if they are or not when we send them to you to review. If you require GIA certification, please let us know prior so we can send you those options. Additionally, we can get a non-certified stone CERTIFIED for you. Please let us know and we will send you pricing for this as fees apply per carat per stone.
Salt and Pepper Diamonds are NOT certified and cannot be certified. For any customers who are not local, we provide extensive photos and videos of each stone so you can get a sense of the coloring. If you need additional information or photos/videos of the stone prior to purchase, we are happy to provide this for you. Once a stone is purchased, it is non-refundable.
We source all our Moissanite stones from Charles and Colvard. We only offer Forever One™ Moissanite stones from Charles and Colvard which is the highest quality possible for this stone and considered DEF color.
We love working with family stones, but need to first ensure that the stone is suitable. We ask that you provide a few specific details like the quality and condition, shape, color and cut. Please send a photograph and as much information on the stone as possible, including carat size, millimeter dimensions and GIA certification if applicable.
All other stones we offer- like Morganite, White Sapphire, etc.- are NOT certified and cannot be certified. For any customers who are not local, we provide extensive photos and videos of each stone so you can get a sense of the coloring. If you need additional information or photos/videos of the stone prior to purchase, we are happy to provide this for you. Once a stone is purchased, it is non-refundable.
All the stones on eternity bands NOT certified and cannot be certified. Whether they are white diamonds or Moissanite, the stones are too small to certify one-by-one. We provide the color and clarity of the stones we use prior to the setting (typically G/VS2) so please let us know if you want them to be specific. If you need additional information or photos/videos of the stone prior to purchase, we are happy to provide this for you. Once an eternity band is purchased, it is non-refundable.
We are in compliance with the Kimberly Process and guarantee all diamonds purchased from us to be conflict free.
All our gold is made with recycled metal. Once a month we refine all our leftover metal and make it 24K so we can reuse it.
We offer 14+ Engagement Ring styles on our site which are listed here. These settings all have set pricing so if you choose one, that is what the price will be for the setting.
We offer customization on any of these settings (special prongs, hammered metal, engraving, etc.) but additional fees will apply. We will discuss the pricing with you prior to payment so you are clear on what the final pricing is for your ring.
Setting the stone usually takes 2 weeks, but can take up to 3-4 weeks depending on the complexity of the design.
Once the ring is done, you can approve it before it ships. Any changes here will be at no additional fee. If you receive your ring and want something changed- no problem, but there is an $80 fee for round-trip shipping (and additional fees may apply depending on the changes).
We offer appraisal paperwork on your ring for $50 through Gemological Laboratory Services. If you plan on getting your ring insured, you need an appraisal. Please let us know PRIOR to shipping as this takes about 1-3 days to complete and we need the physical ring to do this.
Please note: Only GIA or EGL certified White Diamonds can be appraised for a higher value than the invoice (and this is dependent on the appraiser). All other stones/rings will be appraised for the retail value of each piece for insurance purposes.
We ship all our jewelry via FED EX via Malca Amit which is secured jewelry delivery service. Domestic shipping for an engagement ring is $80. International shipping fees vary (but are usually around $120). This fee will be added to your invoice. (*Please note that the "Free Ground Shipping for Orders Over $500" only applies to in-stock items on the site).
Your ring will be valued at what you paid for it and insured for this full value. Please note: if you are an international customer, duties and fees will be applied by customs which is out of our control.
If you need to get your ring re-sized, there is an $80 fee. We will invoice you prior to sending the shipping label. We offer free ring sizers on our site though so purchase one before the ring is made if you can!
We include a six month warranty and would be happy to repair any damages within this period. Please note that repairs are reviewed on a case-by-case basis and additional charges may apply. At this time, we are unable to accept returns or repair requests on any items once they have been altered by a third party jeweler.
If you are outside the six month warranty, there is a $80 fee for all repairs. Email us at firstname.lastname@example.org to initiate your repair and we’ll send you a shipping label. If you choose to ship your piece yourself, please be sure to insure your shipment and note that we are not responsible for any lost packages (we don’t recommend this!).
Fine jewelry is delicate by nature and should be cared for accordingly. To extend the life of your jewelry, please follow these care instructions.
• Take off your jewelry before your daily rituals such as: showering, lotion, perfume, etc.
• Leave your jewelry at home before engaging in strenuous activities such as working out.
• Do not wear your jewelry to the beach or the pool to avoid exposure to harsh chemicals.
• Exposure to makeup, oil and dyes can diminish the sparkle of your jewelry.
• Before bedtime, lay your jewelry out flat.
• For necklaces, please clasp the necklace when removing it to assure the chain does not tangle or knot.
• To clean your diamond jewelry, use a soft toothbrush with dish soap and gently scrub the 14k gold and diamonds.