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Please contact us with any questions about new or existing orders, wait times, product questions... whatever you need!
To reach us during these hours please email firstname.lastname@example.org. We strive to reply to all emails within 24 hours on business days!
We accept returns & exchanges for unworn goods in their original condition within 7 days of receiving the item. Items sent back after the 7 day period are accepted for store credit only. Anything after 30 days is not refundable.
Unfortunately at this time, we do not accept ANY RETURNS on Personalized Merchandise as these are considered a custom order.
To protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. Refunds will be credited to the original card used to purchase the order, excluding all shipping fees.
We reserve the right to refuse a return/exchange of any item that does not meet the above requirements.
If you need to cancel an order you must email us at email@example.com within 4 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled.
We offer free Fed Ex Ground Shipping for all domestic orders over $500. To protect your jewelry package, we require a signature upon delivery for ALL packages. So please choose an address where you know someone will be present to sign for it. We will email you when your order is ready to make sure that it is delivered at a convenient time for you.
Sales tax is charged to orders shipped within California only, at the local tax rate. Orders shipped domestically outside of California are exempt from sales tax.
We are not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
We ship worldwide and offer Fed Ex and DHL shipping options for all international orders. Transit times are typically 3-7 days for international orders. Please note that the customer is responsible for any customs charges and we value all packages at the price you paid for them.
The order recipient is the importer on record and must comply with all laws, regulations and restrictions of the destination country. Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes ("VAT"), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Après Jewelry is not responsible for brokerage fees, import and customs duties, Value Added Taxes ("VAT"), tariffs, and any other associated fees.
All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
Please note that many of our items are made to order. Most items require 2-3 weeks for delivery, however more specific lead times should be noted on the product page of each item on the site. If you need your order shipped by a specific date, please e-mail us at firstname.lastname@example.org. We will always do our best to accommodate your requests and we appreciate your understanding and patience.
We include a 60 day warranty and would be happy to repair any damages within this period. Please note that repairs are reviewed on a case-by-case basis and additional charges may apply. At this time, we are unable to accept returns or repair requests on any items once they have been altered by a third party jeweler.
If you are outside the 60 day warranty, there is a $150 charge to cover shipping and handling both ways. Email us at email@example.com to initiate your repair and we’ll send you a shipping label. If you choose to ship your piece yourself, please be sure to insure your shipment and note that we are not responsible for any lost packages (we don’t recommend this!).
If you need your ring re-sized, no problem! We offer re-sizing for a fee of $150. You may add the "ring re-size '' product to your cart & email us at firstname.lastname@example.org to let us know what you would like your new size to be. If you already have your ring, we will send you a return label to ship the ring back to us for re-sizing.
Fine jewelry is delicate by nature and should be cared for accordingly. To extend the life of your jewelry, please follow these care instructions.